Glasgow: 0141 896 0242

Edinburgh: 0131 584 0141

Dundee: 01382 678 064

Ayrshire: 01292 841 360

Inverness: 01463 541 063

Aberdeen: 01224 609 064

North East England: 0191 480 2804

North West England: 0161 717 2373

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Terms & Conditions

The Appliance Hire Company Ltd Terms and Conditions



These are:

( a) To keep the equipment safe throughout the period of hire since it remains the property of The Appliance Hire Company ltd at all times and not to part with possession of the equipment nor dispose of it in any manner.

( b) Not to tamper with repair or adjust the equipment or any of its components nor attempt to clean the tape heads of the equipment nor allow any person to do so (apart from the Dealer or its authorised agent) nor connect to the equipment any ancillary equipment other than through the sockets provided, for that purpose.

( c) To indemnify the The Appliance Hire Company Ltd against any loss or damage to the equipment caused in any manner (except as a result of fair wear and tear) and to indemnify the Dealer also against any loss or damage to the equipment caused by the use of cassettes or discs which have been spliced or mended or are otherwise of such poor quality as to damage the equipment.

( d) Not to allow the equipment to be seized by a landlord or any judgment creditor in satisfaction of any liability or debt and to indemnify the Dealer against any costs or expenses the Dealer may incur in preserving the equipment from seizure or in recovering it.

( e) To keep the equipment at the address as stated in the agreement and not remove it until at least fourteen days’ notice has been given to The Appliance Hire Company and consent has been email or letter

( f) To allow The Appliance Hire Company or its representative to inspect the equipment at all reasonable times for the purpose of adjustment and repair and if necessary to remove it from the customer's premises.

( g) To insure the equipment against all risks for which the customer is liable to its full retail value as stated in the Schedule overleaf and if requested to produce evidence of insurance and payment of premiums to The Appliance Hire Company – full retail value payment will be due to The Appliance Hire Company if equipment is subject to theft or fire.

( h) To make the payments stated in the Agreement in full on the due date and to pay the required late payment charge each month of £20.00 on all payments more than 7 days in arrears such interest to be payable both before and after judgment, all payments to be made at the Dealer's premises or by Direct Debit. Payment by post is at the Customer's risk.

k) To obtain any required licences for the use of the equipment.



So long as the customer performs their obligations under the agreement the appliance hire company will throughout the period of hiring:

( a) Provide the customer with equipment of the description agreed to be hired and maintain it in good working order (subject to (b)).

( b) After notice has been received of any defect, repair it without extra charge or (at the discretion of the Company) replace it with equivalent equipment temporarily while repairs are being carried out.

( i) When the equipment includes a remote control it is the Customer's responsibility at his / her own expense to fit replacement batteries and

( ii) The Appliance Hire Company is not responsible for the replacement and repair of audio and video tapes or cassettes or discs and

( iii) The Appliance Hire Company is not responsible for the cost of remedial work caused by or connected with the use of auxiliary equipment nor for the cost of modifications required to enable such auxiliary equipment to operate in conjunction with the equipment and

(iv) The Appliance Hire Company is not responsible for the cleaning of filters and dispensers on laundry and dishwashing products or the defrosting of refrigeration products (or any other general maintenance that would not normally be covered under warranty and not classed as a fault) – nor any damage to clothes or household items if caused by faulty equipment.



The company may but is not obliged to put an end to the hiring after service on the Customer of any required statutory notice

( a) At once if the Customer commits or allows a breach of any of his / her obligations contained in Clause 1 or commits an act of bankruptcy or is more than seven days in arrears with any rental payment for the equipment or

( b) By one month's notice in writing expiring at any date not earlier than the end of the minimum period of hire provided that nothing in this agreement shall prevent the Dealer from recovering any arrears of rental more than seven days overdue or other payment due from the customer by action without first terminating the agreement.



The Customer can put an end to the hiring by giving:

( a) At least one month's notice in writing expiring at the end of the minimum period or any subsequent date or alternatively

( b) Notice forthwith if at any time the Dealer shall for four consecutive weeks fail to comply with any of its obligations under clause 2 or

( c) A notice expiring at or after the end of eighteen months after the making of the Agreement: if the agreement provides for the making of payments to The Appliance Hire Company at equal intervals the minimum period of notice is the length of one interval or three months whichever is the less. If the Agreement provides however for making payment to the appliance hire company at different intervals the minimum period of notice is the length of the shortest interval or three months whichever is the less.



(a) If The Appliance Hire Company ends the hiring under Clause 3(b) at a time when he has no ground to terminate it under Clause 3(a) or the Customer terminates the hiring under Clause 4(b) or 4(c) the Customer shall be entitled to a refund of any sums paid for rental in advance for the hiring period which exceeds the sums payable in respect of the period for which the goods have actually been hired.

(b) Save as provided for under Clause 5(a).

(i) The Appliance Hire Company shall not be required at the ending of the hiring (by the Dealer or by the Customer) to refund to the Customer any rent or other sum paid in advance and

(ii) The ending of the hiring does not affect the rights of The Appliance Hire Company to recover damages from the Customer for any prior breach of the agreement or to recover any sums accrued due from the Customer, and (if the appliance hire company terminates the hiring under Clause 3(a) it will entitle him to recover any balance payable in respect of the remainder of the minimum period of hire.



When the Hiring ends:

(a) The Customer shall immediately deliver up the equipment to the appliance hire company and in default the Dealer shall be entitled to repossess the equipment and to recover from the Customer any expenses incurred by the appliance hire company in repossessing the equipment.

(b) If the Customer fails to deliver up possession to The Appliance Hire Company after being requested to do so, then the Customer shall become liable forthwith to pay to the Dealer damages at the same rate as the rental specified in the Agreement from the date on which the hiring ends to the date when the equipment is returned to the Dealer and the reasonable costs incurred by the Dealer in recovering the equipment, provided that this clause 6 is without prejudice to the Dealer's rights under any other clause of this Agreement.




(a) If the Dealer fails to repair or temporarily to replace defective equipment under Clause 2 for more than 7 consecutive days after he has had written notice that the equipment is defective the Customer's obligation to pay rental shall be suspended as from the date of receipt of such notice until the necessary repair or temporary replacement has been carried out.

(b) No suspension of rental will be allowed to the Customer if defective equipment is repaired or replaced temporarily in accordance with Clause 2 within seven days after the required written notice has been given.



Apart from his obligations contained in Clause 2 and 7 inclusive of this Agreement and apart from those obligations imposed by statute which cannot be excluded (such statutory rights of the Customer being expressly preserved) the Dealer shall not be under any other liability to the Customer in respect of any injury, loss or damage of whatever kind and however caused whether direct, indirect or consequential arising out of the provision, use, installation, removal, replacement or repair of the equipment, and the Customer is therefore advised to take out insurance in respect of all such matters.



If the appliance hire company varies or relaxes any of the terms of the agreement in favour of the Customer the Dealer is nevertheless entitled later to enforce the terms of the Agreement strictly.



If two or more people are named as the Customer in this Agreement the liabilities of each shall be joint and several so that each person can be held fully liable for all the obligations set out in the Agreement.



If there is any variation in the rate of Value Added Tax during the period of this Agreement which affects the amount payable by way of rental payment the Dealer may adjust the payment set out in the Schedule appropriately in the light of such variation.



There may be periods when for reasons outside the control of the Dealer no signal is being transmitted by the satellite(s) or cable systems to which the equipment is normally tuned. In such circumstances, whilst the Customer has the right to terminate the hiring in accordance with its terms he has no right to cancel it early or claim a refund of any payments.



(a) When processing your application we may check against our own records for previous sales or agreements you may have had with us. We will also may check with Credit Reference and Fraud Prevention agencies (they will keep a record of the search which may be seen by others using the service). They will supply us with information obtained from the Electoral Register, Registry Trust (CCJ’s etc.), Insolvency Service (Bankruptcy etc.), Information provided on previous applications (including current conduct), and Fraud information. We will make further checks to verify your identity and may make further checks in order to manage your account.

(b) The above checks will be made against all named parties on the agreement. If you make a Joint application or provide a Guarantor please ensure you have their permission to give consent on their behalf to carry out such checks. Credit Reference agencies will link the named parties to you, such links will remain in place until such time as you or they request the links to be removed by the Credit Reference agencies.

(c) Credit Reference agencies will record the information provided on your application whether you pass or fail. If you pass then further details will be provided to them in relation to how you manage your account, should you fall into arrears they will also keep a record of any outstanding debt. This information may be supplied to other organisations to perform similar checks and / or to trace your whereabouts for recovery of any debts you may owe us or other organisations. These records will remain on file for 6 years after they have been closed even if they have been settled.

(d) If you give false information we may record this and may also pass it on to Fraud Prevention agencies in order to prevent crime and identity theft.

(e) We (and other organisations) may access information recorded by Fraud Prevention agencies in other countries.

(f) Your data may also be used for other purposes for which you give permission or by law where permitted by the Data Protection Act 1998.

(g) Further information on how your data may be used can be found at the websites of the following Credit Referencing agencies:






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1     New customers will be subject to a once only minimum £25.00 admin fee on 18 month contracts (higher on shorter term contracts, cookers and commercial contracts). Set up fees do not apply to existing customers wishing to add further equipment (except cookers and commercial appliances, where the admin fee applies to each new account).

2     Administration fee and first months rental is payable on or before delivery and installation.

3     Television equipment is not warranted as being capable of receiving any transmissions other than those transmissions which it is capable of receiving at the time of installation.

4     Copying on audio or video tape recorders may require the permission of the owner of the material copied.



Hermiston Road, Glasgow, Lanarkshire. G32 0LY